Quality Control

Amicus have the following methods to assure quality of practice and monitoring takes place:

A clear structure

The cycle of observe- reflect- evaluate- develop is applied to the daily experience of community life to facilitate a continuous improvement model of quality management. The organisational structure ensures that a culture of openness and transparency is promoted, whereby managers at all levels can be confidently approached by any child or young person in placement or by even the newest member of staff. Clear areas of responsibility by named staff provide accountability and ensure that delegated activity can be tracked and monitored.

Assessment

Monitoring and observation are recorded and feedback is designed to integrate with practice development and training to extend the highest quality provision. Formal monitoring processes contribute to reviews of recording practice and process.

This ensures that practice can be objectively assessed and good practice shared and weaker practice improved; moderation to maintain a consistently high standard of service; accountability through internal reporting, which in turn can ensure effective and timely external reporting as necessary; patterns and trends can be clearly identified and internal planning and strategic development needs can be identified to focus provision effectively to the benefit of the individual children placed at the time.

Mechanisms

The mechanisms for The Amicus Community’s QMS include: organisational structure, flat hierarchy; named responsibilities for areas of work; regular data collection, analysis and reporting; established and robust processes for routine service provision; well-managed resources, including a flexible, professional and well-trained staff group; outcomes for children and young people monitored at regular intervals; commitment to continuous improvement; compliance to added value service standards; management of sustainable operational levels; transparent practice including independent audit by external bodies.

Monitoring

Regular monitoring of records includes: daily logs, individual observation logs, physical interventions logs, medication administration records, menus, rotas (planned and worked), fire logs, rewards and sanctions (consequences and achievements & rewards), complaints logs, absconding records, petty cash & pocket money, accident book, minutes of staff meetings, visitors book.

Service Delivery

Effective service delivery is sustained through internal case reviews of placement plans (including: care plans, risk assessments, health plans and daily routine/ individualised therapeutic day). Regular consultation with external specialists, in business and therapeutic residential childcare. Regular practice observations by managers and senior therapeutic care staff.

Planning

Integrated provision and planning with education management. Regular contact and discussion with social workers and other placing authority professionals, as appropriate, to informally review progress, in addition to regular formal LAC and AER reviews.

Feedback and development

Practice observations by managers of day to day practice in the household and care staff supporting in education. Fed back and reflected on in individual supervision and group process meetings. Weekly team meetings, twice monthly supervisions (line management and clinical), annual staff appraisals, regular management meetings and operations meetings also contribute to a well-run provision.

Extensive training provision for staff in residential childcare and therapeutic models from the point of induction through core training, work study groups with consultant psychotherapist, peer review processes and commitment to continuing professional development