Veneda Goodwin

Service & Operations Manager

Veneda is our Service and Operations Manager, this is a role that she does part time as a job share. The role involves overseeing the effective running of the organisation and liaising with people internally and externally to Amicus to ensure this is facilitated. She has vast experience of working with children and young people with special needs. This involved a placement to assist her in her research whilst she was at university and extensive voluntary work relating to the mental health field. She then worked as an Assistant Psychologist at Bromley Primary Care Trust as part of a multidisciplinary team; here she developed her knowledge and understanding on challenging behaviour and intervention. Prior to her post as Therapeutic Care worker in October 2007 with Amicus, Veneda worked as a special needs Teaching Assistant. This enabled her to empathise with the children’s difficulties whilst still having a boundaried and consistent approach, whilst engaging children in education. Veneda then commenced her role as Service and Operations Co-ordinator in April 2013 and the role has since developed to Service and Operations Manager now involves the overseeing of the operations of the organisation and assisting in its development.



  • Level 3 Diploma in Therapeutic Child Care and Education – (National Open College Network)
  • ‘Making the Difference’ workshop – An Introduction to Group Relations Learning (OPUS, University of London – 4 days)
  • BA (Hons) in Psychology


Conferences/Courses attended:

  • Working Together to Safeguard Children (safeguarding training) – WSCC
  • Safer Recruitment training – NSPCC
  • CPD Course for Therapeutic Child Care (University of Reading – 4 days) – Certified
  • Leadership in Change- Certified
  • Leading Teams Through Change- Certified
  • Working Alone and Working with Risk includingwhere challenging behaviours exist  – Certified
  • Partnership Working – Certified
  • Influence and Persuasion – Certified
  • Procurement Skills – Certified
  • Implementing Early Help Plans – Certified
  • Appraisal – Certified
  • Supervision Training
  • Facilitation Skills – Certified
  • Working with Resistant Families – Certified
  • Internet and mobile phone safety– Certified
  • Working Alone and Working with Risk including where Challenging Behaviours Exist – Certified
  • Child Protection – Certified
  • Medication Administration workshop – Certified
  • Certificate in Care Skills – Certified
  • Appointed Persons First Aid – Certified
  • Basic Food Hygiene – Certified